Privacy policy

Last updated: October 28, 2026

At NorthPaws™, we respect the privacy of our visitors and customers. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit Northpaws.shop, place an order, create an account, subscribe to communications, or interact with our services.

Personal information is handled in accordance with applicable privacy, data protection, ecommerce, and consumer protection laws in the United States and Europe, including the GDPR where it applies.

By using Northpaws.shop or providing personal information, you acknowledge that you have had the opportunity to read this Privacy Policy.

NorthPaws™ is the trade name used by the store. For questions about privacy, data protection, or the exercise of your rights, contact Modasinpelos@gmail.com.

Information We Collect

We may collect identification and contact information, including your first and last name, email address, phone number, billing and shipping addresses, city, state or province, postal code, and country.

We may also collect information related to purchases, such as products ordered, order numbers and history, shipping and delivery status, requests for exchanges, returns, refunds, warranties, and communications relating to each transaction.

If you create an account, we may collect login information, preferences, account settings, activity history, and purchase history. You are responsible for keeping your account credentials confidential and reporting unauthorized account activity.

We may retain messages, inquiries, complaints, reviews, survey responses, and other communications submitted to NorthPaws™.

We may receive limited information about the payment method used, transaction status, and details needed to verify or manage a purchase. Full payment card information may be processed directly by external payment providers. NorthPaws™ does not directly store complete card details where those providers handle payment processing.

When you visit Northpaws.shop, we may automatically collect technical and browsing information, including your IP address, device type, operating system, browser, approximate time zone, visited pages, time spent on the website, interactions, products viewed, online identifiers, and information collected through cookies or similar technologies.

We may also learn which website, search engine, social network, advertising campaign, or advertisement referred you to Northpaws.shop.

How Information Is Collected

Information may be provided directly when you place an order, complete a form, create an account, subscribe to communications, request support, or contact NorthPaws™. Information may also be collected automatically through cookies, pixels, server logs, and analytics, security, advertising, or measurement tools.

Some information may be received from Shopify, payment providers, fulfillment and shipping companies, advertising platforms, social networks, and other providers involved in operating the store.

How We Use Personal Information

We may use personal information to process and manage orders, verify transactions, prepare and dispatch products, arrange deliveries, provide order updates, respond to questions and complaints, manage warranties, exchanges, returns and refunds, provide customer support, administer customer accounts, prevent fraud, protect website security, improve our products and services, conduct business analysis, and comply with legal, tax, accounting, administrative, and regulatory obligations.

Where permitted by applicable law, we may also use information to personalize the browsing experience, measure advertising campaigns, display advertising related to our products, and send promotional communications.

For individuals covered by the GDPR, processing will rely on an applicable legal basis, such as performance of a contract, compliance with a legal obligation, legitimate interests, or consent when required. Where processing is based on consent, you may withdraw it through the relevant available mechanism.

Shopify and International Data Processing

NorthPaws™ may use Shopify as its ecommerce platform. Because Shopify and other technology providers may operate internationally, certain personal information may be stored or processed outside your country, including outside Europe.

Where required by applicable data protection law, appropriate safeguards and legally required measures will be used for international transfers of personal information.

Sharing Personal Information

We may share information with Shopify, website hosting providers, payment processors, postal and shipping services, warehouses, logistics and distribution providers, customer support services, email and communications providers, advertising platforms, analytics and fraud-prevention services, and legal, tax, accounting, or technology advisers.

These recipients will receive information reasonably necessary to perform their services and must handle it in accordance with applicable legal and contractual obligations.

Information may also be disclosed to public, administrative, or judicial authorities where required by law, a valid order, or the lawful protection of rights.

NorthPaws™ does not sell personal information in exchange for direct monetary payment. Certain privacy laws in the United States may define a sale or sharing more broadly, including certain advertising-related disclosures. Where those laws apply, we will honor the relevant notice and opt-out obligations.

Marketing Communications

Where we have consent or another valid legal basis, we may use your email address, phone number, or other contact information to send product updates, promotions, discounts, launches, reminders, and related communications.

You may unsubscribe from promotional communications at any time using the option provided in a message or by emailing Modasinpelos@gmail.com. Unsubscribing from marketing will not prevent operational messages needed for orders, payments, deliveries, returns, complaints, or account security.

Cookies and Similar Technologies

Northpaws.shop may use cookies and similar technologies to operate the website, maintain sessions, remember preferences, retain cart contents, process purchases, improve browsing, analyze traffic, identify errors, prevent fraud, measure advertisements, and display relevant content.

Cookies may be placed by us or by third parties. You may manage or remove cookies through your browser settings or the consent tools available on the website. Where European law requires consent for non-essential cookies or tracking, these technologies will be subject to the required consent choices. Disabling certain essential cookies may affect website functionality.

Information Security

NorthPaws™ uses reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, alteration, disclosure, misuse, or unlawful destruction.

No electronic transmission or storage system can guarantee absolute security. You should protect your account credentials and use reasonably secure devices, passwords, and networks.

Data Retention

Personal information will be kept for as long as necessary for the stated purposes, including fulfilling orders, managing the customer relationship, providing support, handling complaints, preventing fraud, and resolving disputes. Information may also be retained for periods required by legal, tax, accounting, administrative, or regulatory obligations.

When information is no longer needed and no legal retention obligation applies, it may be deleted, anonymized, restricted, or otherwise handled securely as appropriate.

Your Privacy Rights

Depending on the laws applicable to you in the United States or Europe, you may have rights to access, correct, update, delete, or receive copies of personal information; object to or restrict certain processing; request data portability; withdraw consent; and unsubscribe from marketing communications.

Where applicable, European residents may also lodge a complaint with a competent data protection authority. Residents of U.S. states with applicable privacy laws may have additional rights, including opting out of certain sales, sharing, or targeted advertising.

To submit a request, email Modasinpelos@gmail.com and provide information reasonably necessary to verify your identity and locate the relevant data. NorthPaws™ will respond within the time limits required by applicable law.

Children's Privacy

NorthPaws™ products and services are not intentionally directed to children who lack the legal age to enter into purchases or consent to personal data processing. If we learn that a child's information was collected improperly, we will take reasonable steps to review the matter and delete it where required.

Third-Party Services

Northpaws.shop may contain links, integrations, tools, or content provided by third parties. NorthPaws™ does not independently control the privacy policies, data handling practices, or security measures of those third parties.

Business Transfers

In the event of a merger, acquisition, reorganization, asset transfer, change of control, or sale of all or part of the business, certain personal information may be transferred as part of that transaction in accordance with applicable law.

Changes to This Policy

NorthPaws™ may update this Privacy Policy to reflect legal, regulatory, technological, operational, or business changes. The updated version will be published on Northpaws.shop with its latest revision date.

For questions or requests concerning this Privacy Policy, contact NorthPaws™ at Modasinpelos@gmail.com or visit Northpaws.shop